Walmart woke up to a social media crisis this week after comedian Travon Free noticed the retailer used a racial slur on an online product posting. Free sent a tweet – with the info – to his and Walmart's Twitter feeds.
To their credit, Walmart was quick to step into the fray, identify that the post came from a third-party vendor, and issue an apology and a promise to investigate the suspicious posting. But is it enough?
Fortune.com ran an editorial piece which included a harsh critique of the retailer, and a word of warning to all of us who represent our organization online. In the editorial, speechwriter Paul Pendergrass said, “The company should treat any product it sells as if it is stamped with the Walmart trademark. Because in the consumer's mind, if you sell it, you own it.”
It's true. In today's world, perception is reality. People don't often check the source. They assume that because we've said it – or posted it – that we own it.
So do yourself a favor when it comes to social media – or on-air information:
1) Check your source. Are they credible?
2) Check the content. Is it accurate? Does it match your brand? Does it reflect the image you work hard to build in your audience's mind?
3) When in doubt, don't. You work too hard to create a solid brand … and there's a lot more content – better content – that you can use in its place.
Walmart will recover. But in the future, they'll screen posts and vendors more carefully. Save yourself the headache by learning from Walmart's crisis and screening your content to make sure it matches your branding and messaging.
Bill Arbuckle CMW
Seems like there are a thousand-and-one things to remember when planning a radio promotion: everything from writing copy to scheduling announcer time, coming up with a location and getting everything and everybody on the same page. It can be a little overwhelming. But over the years, I've developed three simple rules to help me plan and execute events ranging from blood drives to national program launches. Here's my secret:
1. Sweat the Details: It pays to plan. So make time to sit down and answer these questions: What do I want to accomplish? Who am I talking to? What does success look like? What are the most important things that need to be done to make this succeed? Spend time “sweating the details” before you start the process. You'll have a clearer picture of what you need to do to succeed.
2. Impact Beats Size: Look, we all want to say that we've pulled off the most awesome event in the nation. But the truth is, God usually asks us to do something harder: be faithful to the day-to-day stuff. And here's what that means in radio promotions: do things that matter to your audience. Engage them. Run promotions that make a difference in their lives. Keep track of what you do. Measure it. Look for ways to make it better. Your market matters. God gave you this audience for this time. That makes them the most important people in the world. So give them your best and make an impact.
3. Have Fun: Promotions is hard work. But don't forget to enjoy it along the way. Celebrate the victories. Grab some photos. Gather some stories. And weave those highlights into your work. People will hear the difference and your promotions will be better for it.
Yes, there are a thousand-and-one things to remember when planning a promotion. But remember that it all starts with planning ahead, choosing promotions that engage listeners and having fun along the way!
Bill Arbuckle CMW
What's the next big promotion on your calendar? You've probably got Back to School events listed somewhere close to the top. As you start planning, here are a few ideas that can help you get ready for the new school year.
1) Ask this question: What can we do to become our listeners' number one resource for Back to School? The answer to that might take a good bit of work. That's why it's important to start now. Maybe you take the time to reach out to school principals and administrators to offer your station's services. Post announcements on your social media channels. Dedicate a section of your web site to school resources – calendars, shopping lists and school supply needs.
2) Promote student health and safety: Let's face it, today's students face some unusually tough issues. Cyber-bullying is one of those issues. Immaturity and social media make for a volatile mix. Maybe we can do something to help. Feature some interviews and podcasts with experts who can help parents guide their kids through some rough waters. What other topics can you address?
3) Use your social media channels to get moms connected. Invite your local MOPS group to host a live online chat. Turn your Twitter feed into an encouragement channel – ask parents to share what keeps them going.
4) Talk about nutrition – What recipes or power snacks help students thrive throughout the school year. Bonus points for anything that steers kids way from Monster drinks and Red Bull!
5) Promote clothing exchanges, school supply drives or other events that offer free – or reduced cost – supplies. Mom will love you for showing her ways to save money. Contact churches and community groups who host these types of events and help them with promotions.
You can't do everything. But you can look for ways to show listeners that you care about their kids. Parents – especially moms – will appreciate knowing that you're a on their side as they get started in the coming school year.
My teenage son just issued the challenge: publish a short story on Wattpad.
I didn't know much about Wattpad – and don't really know where to start – but that's part of the challenge. We're daring each other to try something new. Something uncomfortable. Something that helps us grow our skills and use our gifts. Something that helps us connect.
He started the challenge by writing a story and then asking how to record it. As a radio guy, I'm thrilled to share some of the craft … but I never saw his challenge coming!
I've accepted his challenge – in part because it's something fun I can share with my son – but also because I need the nudge. The dare. The push to try something new, something uncomfortable.
Why am I sharing a personal challenge when there are so many big issues that need to be addressed? Because we all need a push. We all need to learn. To find new ways to grow our skills and learn new mediums to connect with audiences.
Our world gets the need to grow and build new connections. Facebook founder Mark Zuckerberg recently suggested that his social media platform can share “fill the void left by decreasing religious participation.” (The Foster Letter/Religious Market Update, 7/10/17) The social media mogul explained his desire to reach out. “It's so striking that for decades membership in all kinds of groups has declined as much as one-quarter. That's a lot of people who now need to find a sense of purpose and support somewhere else.”
Zuckerberg's words are as much a challenge to me as my son's dare. If we're not filling the void … if we're not shining a light … if we're not telling good stories … then who will?
So I'm accepting the challenge. And now I'm daring you. Try something new this summer. Learn a new platform. A new skill. Connect with a new audience. Shine a light. Fill the void.
I dare you.
You've heard the old saying about advertising: “Sell the sizzle … not the steak.” The best part of any promotion – on air or online – is creating anticipation – the “sizzle.” Anticipation is a key element to every promotion. People want to get excited about a product or an event, and it's your job to keep that level of anticipation going strong throughout the entire promotion.
Here are four simple ideas you can use to get people interested and encourage them to buy into your promotion:
1) Offer a sneak peek. Whether you're promoting an upcoming concert, inviting people to tune in to an interview or purchase a new, exciting offer, do this: get them hooked by giving them a sneak peek into your promotion. It can be as simple as airing a snippet of an interview, linking to a video or posting part of a book chapter online. Give people an advance preview of your promotion.
2) Inside knowledge. People really like knowing what's going on behind the scenes. We want to know something that no one else knows. So offer some “top secret” info about your next promotion. Maybe you're sharing an exclusive interview … or behind-the-scenes photos. Invite people to see “the man behind the curtain. They can't resist.
3) Build some FOMO. What's FOMO? Fear of Missing Out. It's why we have operators standing by right now. Why you have to fund the Kickstarter before midnight. Why the best concert seats cost so much. People don't want to miss the next big thing. Urgency works. Scarcity sells. Does your promotion have something irresistible? Maybe you should add some FOMO to your next event.
4) Give people ownership. Kickstarter is a prime example of ownership in action. We want something … we're promised something … but we have to do something to make it happen. And when we fund the Kickstarter, when we put some “sweat equity” into a product or promoton, we're likely to see it through to the end. This is what makes charity funding events work. But there's a catch: we need to see the payoff. It's not enough to throw time or money at a problem. People like to see results: photos, letters, videos, news reports … they're all an important part of completing the circle of ownership. People are more likely to support your project the next time if you give them tangible proof that their ownership efforts pay off.
Add anticipation – sell the sizzle – in your next promotion. Give people something to look forward and you'll cut through the clutter and capture their attention.